Back woods Barbie

🛠️ Dirt & Decibels Exchange & Refund Policy

We stand behind the quality and craftsmanship of every Dirt & Decibels product. If you're not completely satisfied with your purchase, we're here to help—within the guidelines below.

🔁 Exchanges

• Eligible within 14 days of the original shipping date.

• Items must be unworn, unwashed, and in original condition with tags attached.

• Exchanges are subject to inventory availability. If your requested item is out of stock, we’ll offer store credit or a refund.

💸 Refunds

• Refunds are available within 14 days of the original shipping date.

• Items must meet the same condition requirements as exchanges.

• Refunds will be issued to the original payment method once the item is received and inspected.

• Shipping costs are non-refundable, unless the item was defective or incorrect.

🚫 After 14 Days

• We do not accept exchanges or refunds after 14 days from the shipping date.

• This policy helps us maintain fast inventory turnover and ensure product integrity.

⚠️ Final Sale Items

• Clearance, custom, or promotional items marked “Final Sale” are not eligible for return or exchange.

📦 How to Start a Return or Exchange

• Email us at support@dirtanddecibels.com with your order number and reason for return.

• We’ll reply with instructions and a return authorization if eligible

🚚 Dirt & Decibels Shipping Guide

We’re pumped to get your gear on the road. Here’s everything you need to know about how we ship:

🛠️ Preorder Timeline

Most Dirt & Decibels products are released through limited-time preorder drops. Once the preorder window closes, we move straight into production.

• Orders typically ship within 2 weeks from the close of the preorder sale.

• You’ll receive a shipping confirmation email with tracking once your order is on the move.

📦 Shipping Details

• We ship across the U.S. using reliable carriers like USPS, UPS, or FedEx.

• Delivery times vary by location, but most orders arrive 3–7 business days after shipping.

• International shipping is not available at this time.

🔍 Tracking Your Order

Once your order ships, you’ll get a tracking number via email. You can follow your package every step of the way.

🧢 Heads Up

• Preorder items are made-to-order—please allow time for production.

• We do not offer expedited shipping during preorder campaigns.

• If your order includes multiple items, they may ship together once all are ready.

Thanks for supporting Dirt & Decibels. Every piece is built with grit, tuned for impact, and made to move